Returns
Returns and exchanges
The information below is taken from our Refund Policy. Please read the full policy for all conditions, exceptions, and gift returns.
Return window and item condition
Brainwell will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the guarantee
Item(s) cannot be returned or exchanged after 30 days of purchase.
Proof of purchase
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
Starting a return or exchange
For all returns of exchanges please email support@shopbrainwell.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return shipping
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $50, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged items
If you receive a damaged or defective item, please submit a request to our email team support@shopbrainwell.com
If you do not report the damage to us within 30 days, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.