FAQs

Frequently asked questions

How do I choose the right book?

Start with the subject you want to explore, then read the product description for the book’s focus and intended audience. Check the listing’s images and format details before choosing.

What should I check before placing an order?

Review the product title, selected options, quantity, and delivery address. Include an apartment or unit number where needed, and double-check your email address so order messages reach the right inbox.

How can I find my order confirmation?

Search your email inbox for Brainwell and check your spam or promotions folder. If you placed more than one order, use the order number to distinguish between them. Keep your confirmation for reference.

Is a shipping estimate the same as a guaranteed arrival date?

An estimate is a guide, not a guaranteed delivery date. When planning for a gift or a time-sensitive purchase, allow extra time. Read our Shipping Policy for our shipping terms.

What should I do when my package arrives?

Check the contents against your order confirmation and keep the packaging until you have inspected the items. If something appears damaged, photograph the item and packaging so you have a clear record of its condition.

Where can I read the return and refund terms?

Our Refund Policy is the reference for return and refund conditions. Review it before sending an item back.