Shipping policy

BrainWell partners with international shipping companies including FedEx, SF Express, DHL, UPS, and EMS.

Shipping Process

Orders typically take 3-5 working days to fulfill, longer during holidays or high-demand periods.

Tracking

You will receive a tracking number by email when dispatched.

Duties, Taxes, and Fees

Recipient is responsible for import duties, taxes, and customs clearance fees.

Lost/Stolen/Damaged Packages

BrainWell is not responsible for lost, stolen, or damaged packages.

Wrong Address Disclaimer

Buyers are responsible for correct shipping addresses.

Feedback

Email support@shopbrainwell.com with any questions, feedback, or concerns.